I’m the cornerstone of the entire team. I do everything - from preparing food to serving customers. I make sure that customers leave satisfied.

What is needed for this position?

You don’t need previous experience, all you need is a desire to work, responsibility and reliability.

At McCafé I take care of the relaxed atmosphere and operations. I specialize in preparing coffee and other drinks. But most of all I serve desserts to customers and spread smiles.

What is needed for this position?

You just have to learn it as a new skill and most importantly like coffee.

I provide an overview of product preparation and sales, so I help new colleagues get up to speed. I also participate in evaluations and support the manager in daily operations.

What is needed for this position?

You need to be able to communicate naturally with people and have the ability to anticipate. The rest is about training and mastering different tasks.

My job is to make everyone feel good here. I am among customers, smiling, helping, advising. I want everyone to leave with a good feeling and a smile.

What is needed for this position?

It’s necessary to graduate from the GELY school - training for customer care leaders. The main thing is to be natural, the ability to communicate, and pay attention to what’s happening around you.

• Shift leader:
  “I am in charge of the entire shift, ensuring the quality of services and coordinating the team. Everything has to run like clockwork.”
• Area manager:
  “In addition to managing the shift, I am also in charge of a specific part of the restaurant. I develop people and help manage operations.”
• Restaurant manager:
  “I am responsible for the entire restaurant. I handle numbers, results and daily operations. I have to look after more than 50 employees.”
• Supervisor:
  “I have multiple restaurants under my thumb. I consult with managers on how to improve operations so that their results go up.”